Several issues. If you are interested, read carefully
.. to start, the mount for the transducer broke when I popped it down into place. Faulty of cheap plastic.
I contacted customer service Feb 16th and they said they would send a replacement. After not arriving in over a week, I bought a metal one and mounted it.
Because of weather and miles to boat storage, it was not powered up until March 11th. Upon removing the screen protector I found an object under the upper right of the screen. I contacted support that day and let them know and stated I had not recieved a replacement transducer mount.
They responded that I needed to send the unit back for repair. They also stated they were sorry I did not reciece the replacement mount they sent on Feb 16th.
I then asked for the tracking number to follow where the replacement mount went. They responded with another apology that it was in-fact never sent.
So either the customer service agent originally falsely said it had been sent or, never took the time to look into it.
Regarding sending the unit back for repair: Being a never used factory defected unit, I had hoped for a replacement unit. I would feel differently if something was wrong after use. I do understand both sides of this issue But still feel I deserved a replacement after having a new defective unit.
Wanting to help people in the future on March 11th, I contacted Johnson Outdoors, the Parent company of Humminbird and let them know I had quality control, product defect and customer service issues and records and photos to provide. The have not responded.
I still do not know if the unit functions as designed but if it does, I am not sending it back to let them handle it again.
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